Shipping
We ship products directly from our own inventory, ensuring fast delivery times.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Order that have not been shipped yet, can be easily cancelled. Order that are already shipped, need to be returned by the customer.
In case you would like to cancel your order, you can follow these steps.
- Contact our customer service via our contact page, or Live Chat.
- Have your order number ready when contacting customer service.
- Orders that are not shipped can be immediately cancelled and refunded.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible so we can assist you. You can reach us via our contact page or through the Live chat. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
- Contact our customer service via our contact page, or Live Chat.
- Have your order number ready when contacting customer service.
- Orders that are not shipped can be immediately cancelled and refunded.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for all of our products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, you can navigate to the Return request form, which you can find on the Refund Policy page.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 7 days to process your return and refund your payent. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 1-3 business days after your order is processed. Please always refer to the delivery time mentioned on the product page.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.